FAQs

Where can I contact Carbinah?

You can Email us at carbinah2@gmail.com where our service team will be happy to help you with whatever you need.

Do you ship worldwide?

Yes.

Where do you ship from?

Honk Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible you must request any changes/cancelations within twelve hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you except?

We except all major credit cards(VISA, Mastercard, AMEX) and PayPal payments.

When will my orders be processed?

All our orders are handled and shipped from our warehouse. Please allow extra time for your orders to be processed during holiday and sale seasons. We process orders between Monday-Friday. Orders will be processed 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

How long will it take to receive my order?

Do to high demand orders may take 2-4 weeks to arrive.

What if I don't receive my order?

If you do not receive your order within thirty days of being shipped your are eligible for a full refund.

Will I be charged will customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at carbinah2@gmail.com.

What if the item(s) I receive are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original for of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you have not received a credit for you return yet, here is what to do: contact the bank/credit card company. It may take some time before the refund is posted to your account.